Terms of Service
Last updated: March 2026
1. Acceptance of Terms
By accessing or using the Tourzela website (“tourzela.com”) and any associated services, you agree to be bound by these Terms of Service. If you do not agree, please do not use our website or services.
2. Tour Bookings
Tourzela acts as an intermediary connecting travelers with tour operators. All bookings are processed through the Bokun booking platform. When you purchase a tour, you enter into a contract with the tour operator, not with Tourzela directly. We facilitate the booking process and provide customer support, but the tour operator is responsible for delivering the experience.
3. Pricing & Payment
- All prices are displayed in USD unless otherwise indicated
- Prices may change without notice; the price at the time of booking is final
- Payment is processed securely through our booking partner (Bokun / TripAdvisor)
- We accept Visa, Mastercard, American Express, PayPal, and Apple Pay
4. Cancellation & Refunds
Most tours offer free cancellation up to 24 hours before the scheduled departure time. Specific cancellation policies vary by tour and are displayed on the booking page before you confirm your purchase. Refunds are processed back to the original payment method and may take 5–10 business days to appear.
5. Liability Limitations
Tourzela is not liable for any injury, loss, damage, delay, or inconvenience arising from the use of our website or from tours and experiences booked through our platform. Tour operators carry their own insurance and are responsible for the safety and quality of their services. To the maximum extent permitted by law, our total liability shall not exceed the amount you paid for the specific booking in question.
6. Intellectual Property
All content on this website—including text, images, logos, graphics, and software—is owned by or licensed to Tourzela and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without written permission.
7. User Conduct
You agree not to:
- Use the website for any unlawful purpose
- Attempt to gain unauthorized access to our systems
- Scrape or extract data from our site without permission
- Submit false booking information or fraudulent payment details
8. Changes to Terms
We reserve the right to update these Terms of Service at any time. Changes take effect immediately upon posting. Continued use of the website after changes constitutes acceptance of the updated terms. We encourage you to review this page periodically.
9. Contact
For questions about these Terms of Service, contact us at:
Tourzela, New York, NY, USA