Privacy Policy
Last updated: March 2026
1. Information We Collect
When you browse our site we may collect non-personal usage data such as page views, referral URLs, device type, and browser version. When you make a booking, we collect the personal information required to process your reservation, including your name, email address, phone number, and payment details (processed securely by our booking partner).
2. How We Use Your Information
- Process and confirm tour bookings
- Send booking confirmations, reminders, and post-tour follow-ups
- Improve our website, content, and product offerings
- Respond to customer support inquiries
- Comply with legal obligations
3. Cookies & Analytics
We use Google Analytics 4 (GA4) and Google Tag Manager (GTM) to understand how visitors interact with our site. These tools place cookies on your device to collect anonymized usage data. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
4. Booking Data & Bokun
All tour bookings are processed through Bokun (a TripAdvisor company). When you complete a booking, your personal and payment information is handled directly by Bokun's secure payment infrastructure. We do not store credit card numbers on our servers. Please refer to Bokun's Privacy Policy for details on how they handle your data.
5. Third-Party Services
We may share limited data with the following categories of third-party providers:
- Analytics: Google Analytics, Google Tag Manager
- Booking: Bokun (TripAdvisor)
- Hosting: Amazon Web Services (AWS Amplify)
- CDN/DNS: Cloudflare
6. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or export the personal data we hold about you. To exercise any of these rights, please contact us at the email below. We will respond within 30 days.
7. Data Retention
We retain booking-related data for as long as necessary to fulfill our contractual obligations and comply with applicable laws (typically up to 7 years for financial records). Analytics data is retained according to Google's default retention settings.
8. Contact Us
If you have questions about this Privacy Policy or your personal data, contact us at:
Tourzela, New York, NY, USA