Question 1

What destinations does Tourzela serve?

Accepted Answer

We offer tours and experiences in New York City, Miami, Key West, Tel Aviv & Israel, Rome & Vatican, and Washington DC. Our portfolio covers boat cruises, walking tours, food experiences, museum tickets, and more across all these destinations.

Question 2

What is your cancellation policy?

Accepted Answer

Most tours offer free cancellation up to 24 hours before departure. The specific policy for each tour is shown on the tour detail page before you book. Look for the 'Free cancellation' badge. Some specialty tours or peak-season experiences may have stricter cancellation terms.

Question 3

How do I book a tour?

Accepted Answer

Simply find a tour you like, click on it to open the tour detail page, select your preferred date and number of guests using the booking widget, and complete payment with your credit card. You will receive an instant email confirmation with all your booking details.

Question 4

Are your tours suitable for families with children?

Accepted Answer

Yes. Most of our tours are family-friendly and welcome children of all ages. Children under 3 typically go free. Please check the individual tour page for age restrictions and children's pricing, as these vary by tour.

Question 5

Do you offer group tours and private experiences?

Accepted Answer

Yes. We work with groups of all sizes — corporate events, school groups, family reunions, bachelor/bachelorette parties, and more. Contact us at hello@tourzela.com or call +1 (917) 935-4412 for group pricing, private tour arrangements, and custom itineraries.

Question 6

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay through our secure booking system. All transactions are encrypted and PCI-compliant.

Question 7

What happens if a tour is cancelled due to weather?

Accepted Answer

In the event of a tour cancellation due to weather or circumstances beyond our control, you will receive a full refund or the option to reschedule to any available date at no extra charge. We will contact you as early as possible if a cancellation becomes necessary.

Question 8

Can I reschedule my booking?

Accepted Answer

Yes. Most tours allow free rescheduling to any available date, up to 24 hours before the original departure. Rescheduling requests can be made by contacting our team at hello@tourzela.com.

Question 9

Do I need to print my booking confirmation?

Accepted Answer

No. Your mobile confirmation email or the PDF ticket attached to your booking email is sufficient. Simply show it on your phone at the meeting point.

Question 10

How far in advance should I book?

Accepted Answer

We recommend booking at least 2–3 days in advance for popular tours, especially during peak season (summer and major holidays). That said, many tours are available for same-day booking, subject to availability.

Frequently Asked Questions